TurboNIW^™ Privacy Policy

1. Introduction

This Privacy Policy explains how Sanqi Consulting LLC, operating TurboNIW^™ ("we," "us," or "our"), collects, uses, discloses, and safeguards personal information ("Information") in connection with our software and services ("Service"). By accessing or using the Service, you consent to the collection, processing, and use of your information as described in this Policy.

We reserve the right to modify this Policy at any time without prior notice. Continued use of the Service after any modification constitutes acceptance of the updated Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including but not limited to:

• Account Data: Name, email address, password (encrypted)
• Survey Data: Academic, professional, and research information submitted through our forms
• Payment Data: Processed securely through Stripe (we do not store full credit card numbers)
• Communications: Emails, chat messages, or feedback you send us

You are solely responsible for the accuracy of the information you provide.

2.2 Automatically Collected Information

When you use the Service, we may automatically collect:

• IP address, device ID, and browser type
• Access dates, times, and usage patterns
• Cookies, session identifiers, and tracking pixels
• Referring URLs and interaction data

We may combine automatically collected data with information you provide to improve our analytics, security, and personalization.

3. How We Use Your Information

We may use your information to:

• Operate, maintain, and improve the Service
• Generate and deliver customized documents and outputs
• Process payments, manage accounts, and provide support
• Communicate updates, notices, and offers
• Analyze usage patterns for performance and security
• Develop new products, services, and AI models
• Enforce our Terms of Service and legal rights
• Comply with applicable laws and regulations

We may aggregate or anonymize data for analytics or business purposes. Such aggregated data is not considered personal information.

4. Data Storage and Security

We store and process information using reputable cloud providers (e.g., Neon.tech, AWS, Stripe). Measures include:

• Encrypted connections (SSL/TLS)
• Encrypted password storage (bcrypt)
• Regular vulnerability scans and access controls

However, no electronic storage or transmission is fully secure. By using our Service, you acknowledge and accept that we cannot guarantee absolute security, and we are not responsible for any unauthorized access or disclosure arising from third-party actions, user error, or force majeure events.

5. Data Sharing and Disclosure

We do not sell personal information. We may share information with:

• Service Providers: Vendors assisting in operations (e.g., payment processors, hosting providers, analytics tools)
• Legal Compliance: Authorities or regulators when required by law or subpoena
• Business Transfers: In case of merger, acquisition, or asset sale, your information may be transferred as part of that transaction
• Protection of Rights: To protect our rights, enforce agreements, or prevent fraud or abuse

All such third parties are required to handle data according to our instructions and in compliance with applicable law.

We are not liable for any misuse, breach, or negligence by third-party service providers beyond our reasonable control.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in
• Remember preferences
• Analyze site traffic and improve performance
• Measure marketing effectiveness

You can control or delete cookies through browser settings, but disabling them may affect functionality. By using the Service, you consent to our use of cookies.

7. Data Retention

We retain information for as long as necessary to:

• Provide and improve the Service
• Comply with legal and accounting obligations
• Enforce agreements or resolve disputes
• Maintain business records and backups

We may retain anonymized or backup data indefinitely for legitimate business or security purposes, even after account deletion.

When technically feasible, personal data will be deleted or anonymized within 30 days of verified deletion request, except as required by law or to protect our rights.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Delete your data (subject to legal and operational exceptions)
• Withdraw consent where applicable
• Opt-out of promotional emails

Requests may be submitted to contact@turboniw.com. We may verify your identity and decline requests that are manifestly excessive, unfounded, or would conflict with our legal obligations.

9. International Transfers

Your data may be transferred to and processed in the United States or other countries with different data protection laws. By using the Service, you expressly consent to such transfers and acknowledge that data may be subject to lawful access requests by government authorities.

10. Children's Privacy

Our Service is not directed toward individuals under 18 years of age. We do not knowingly collect information from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.

11. Marketing and Communications

By creating an account or providing contact information, you consent to receiving transactional and informational communications. We may occasionally send promotional content or service updates; you can opt-out at any time using the unsubscribe link. Even if you opt out, we may still send essential service or billing notifications.

12. Limitation of Liability

To the maximum extent permitted by law, Sanqi Consulting LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from unauthorized access, data loss, or misuse, even if foreseeable. Your sole remedy for dissatisfaction with our privacy practices is to discontinue using the Service.

13. Governing Law and Dispute Resolution

This Policy and any disputes shall be governed by the laws of the State of Delaware, USA. Any dispute arising under this Policy shall be resolved through binding arbitration in accordance with the American Arbitration Association (AAA) rules. You waive any right to class actions or jury trials.

14. Contact Information

Sanqi Consulting LLC
Email: contact@turboniw.com
Website: www.turboniw.com